Terms and Conditions of Car Rentals

Renter's qualification

To rent a car from SPECIAL RENTALS, you must :

  • Be over 23 years of age to qualify for the groups small, medium and have a valid driving license issued at least one year ago. For all other car groups, the renter must be over 25 years old and have a valid driving license issued at least three years ago.
  • Have a valid Greek, European (for E.U. countries) or international (for countries that don't belong to E.U.) driving license.
  • Have a personal credit card.

The renters aged between 21-22 will be subject to Young Drivers Supercharge by paying the amount of 20.00€ daily.

General terms

The renter shall take care to have the vehicle in good condition. He must check the oil and water during the rental. Also he must pay for the cost of gasoline.

The lessor shall not be responsible for damage to any property left or stored or transported by renter or other person in, or upon the vehicle before, during or after the rental or after the return of the vehicle to the lessor's office.

The lessor whilst taking all precautions and using its best efforts to prevent such happenings shall not be liable for any loss or damage arising from any fault or defect in or from machine damage of the vehicle or any consequential damage.

Vehicle shall not be used :

  • Against the terms and conditions of this agreement.
  • To carry persons or property for hire.
  • To carry more persons than it is licensed for.
  • To transfer or carry heavy luggage, badly smelling goods or narcotics.
  • To tow other cars or trailers.
  • In any race, test or contest.
  • By any person under the influence of alcohol and drugs.
  • By any person without the advanced authorization of the lessor.
  • For any use against the Hellenic Law.
  • Outside of the island.

Customers are responsible and shall pay for parking and traffic violations.
In case of accident or any other incident the customer is responsible to follow the insurance procedure as set out below :
  • Call the police.
  • Obtain names and addresses of any witnesses.
  • Do not accept any responsibility or fault for the accident, until the police has found he guilty party.
  • Contact immediately, by phone or other way, the lessor.
  • Obtain all relevant information from the third party or parties (car number, name etc).
  • Complete and sign an accident report within 24 hours from the time of the accident.
  • Send any other documents or information relative to the accident, to the lessor.

Renters of 23 years of age or less, are fully responsible for any damage caused to the vehicle.

We are not obliged for any refund be for rental agreement.

Any damage on the car caused by the renter (his/her own responsibility) and up to the amount of 800€ + 23% Taxes, are not covered by any insurance.

The car radio - tape recorder - cd, constitutes additional charge of money deposit. A refund of money (any way of payment) will be returned for the car radio - tape recorder - cd, when the car radio - tape recorder - cd is back.

The car radio - tape recorder - cd & charging extras are not covered by any insurance.

Renter releases and hold lessor harmless for all claims for loss or direct or indirect damages to renter or any third parties, at any time before, during or after this rental.

Vehicle collection

When collecting the vehicle all renters need to bring :

  • A valid driving license.
  • A personal credit card.
  • If the renter does not hold a valid credit card, he can only rent a car provide he has taken the Full Damage Waiver insurance (F.D.W.) and pre-paid the whole rental value as well as the guarantee deposit of 800€.

The renter must return the car with the same amount of fuel that it had when rent. In case the car is returned with a lesser amount of fuel, the customer will be charged with the difference plus 10€ for refueling fees. No refund will be given if the car is returned with more fuel than it had when rent.

When collecting the vehicle, the renter will be given a Rental Agreement which he has to check and sign. The Rental Agreement will show all services and insurances provided as well as any extra services and insurances that the renter might request with their relevant charges. It is very important that the renter checks and reports any means of damages on the vehicle in order to avoid any charges regarding damages caused by a previous renter. The renter has to sign at collection and delivery a form for damages on the vehicle.

Collision Damage Waiver (C.D.W)

A limitation to the renter's responsibility for his legal share in any damage of the vehicle to 800,00€ is provided, given that traffic laws were not contravened (i.e. violation of red light or STOP sign, illegal overtaking, driving under the influence of alcohol etc).

Definitely are excluded from "C.D.W." any damages or losses on tires, wheel covers or rims, windshields and the side windows, sound systems (RCD, DVD) antennas, instruments as the below part of the vehicle unless are caused in continuation of an accident. Also, interior of the vehicle is not covered by any insurance (burnt, torn or dirty upholstery).

*None of the above insurances cover damages caused by violation of the Greek traffic Law, as well as damages to tires, mirrors, car parts underneath the vehicle and in the cabin.

It is noted that the renter is fully responsible for every damage caused by the vehicle if it is driven by a driver who does not have a valid driving license, or a driver who is driving drunk or intoxicated or by a vehicle which is used ia a different way than the one described in the agreement and in the car's registration license.

Theft Protection (T.P.)

If the renter accepts and signs the relative contract terms, he disposes of the responsibility for the theft of the car by paying the additional daily charge of 6,00E for car group Small, 8,00E for car group Medium, 14,00E for car groups Family and SUV.

Theft Protection is not valid in case of driver's negligence.

Personal Accident Insurance (P.A.I)

This insurance, optionally available for only 5,00E per day, covers the driver for death, total and partial disability up to 15.000,00€.

Collection / Delivery

  • Free of charge to the SPECIAL RENTALS station or in town of Chania.
  • Suburban towns : 0,40E/km
  • Night and After hours (21:00-08:00) : 20,00€

Extra Charges Minimum rental

One day (24 hours). Every rental hour will be charged with 1/5 of the daily rate.

Additional driver (A.D.)

Extra charge for each additional driver : 3,00€ per day.

Incident Administration Fee

In case of an accident due to the renters liability, renter has the obligation to pay a non refundable fee of 15,00€ in order to cover administration expenses.

Administration Fee for fines

The renter is liable for the payment of all traffic fines that may occur during car rental. In case the renter does not pay the fine(s) and SPECIAL RENTALS intervenes to the procedure, there will be an Administration Fee for the fine of 20,00€ additional to the fine's cost.

Loss or damage of the key

In case of loss or damage of the key during the rental, the renter is liable for the following charges :

60,00€ for car groups Small and Medium, and 200,00€ for car groups Family and SUV.

Sales and use taxes on the rental or the amount charged by the lessor as reimbursement for sales and use taxes on the use of the vehicle.

Lessor's cost, including attorney's fees, delay interest incurred in collecting payments due from renter or collecting the vehicle from renter, under the agreement.


type Charge per day
Child seat (up to 6 months) 2,90€

Child seat (from 6 months) 2,90€

Navigation system (GPS) 5,90€

*Equipment are on request and available only after reservation.

Car cabin

In case the renter returns the vehicle and it's cabin has stains which require special cleaning procedure (i.e. animal hair, sand etc on car seats or car floor or port baggage etc), he will have to pay the amount of 80,00€.

Ferrying the car

It is forbidden without an advance written authorization from SPECIAL RENTALS. In case of ferrying the car the renter has to return the car to the pick-up station, otherwise all transportation costs will be charged to the renter.

Across the border rental

An advanced written authorization from SPECIAL RENTALS is required as well as a vali personal credit card for guarantee. The cost for issuing the Green card and International Road Assistance will be paid by the renter.

Rental extension

If the renter wants to keep the vehicle longer than the contracted period, he will have to contact the SPECIAL RENTALS station in order to extend his Rental Agreement.


SPECIAL RENTALS accepts the following credit cards : Visa, American Express, Diners Club, Mastercard. In case renter chooses the payment method of credit card for reservations through internet, VISA and MASTECARD is only available. In case renter chooses the payment method of cash the Reservation Department will ask for the rental prepayment either with a credit card or bank transfer, before car delivery.


Above mentioned rates don't include V.A.T. 23%.

All traffic fines resulting from violation of the Greek traffic Law are for renter's account. Rates & Conditions may change without notice.

The Chania Crete Courts of Law are responsible for resolving any problems or doubts of service that might occur.